Refund policy

You have 14 days after receipt of the products to return or exchange the ordered products.
According to § 312g Abs. 2 Nr. 3 BGB the right of withdrawal for hygiene articles, for reasons of health protection or hygiene does not exist.

This cancellation policy is part of our terms and conditions and can be found in §7:

If you are a consumer within the meaning of § 13 BGB, i.e. make the purchase for purposes that can not be attributed predominantly to your commercial or independent professional activity, you are entitled to a right of withdrawal with the following deviating provisions:

(1) Non-personalized and
(2) Personalized products.

We would like to inform you in advance that in case of a return you have to bear the costs of the return yourself. Our customer service (info@bezzos.de) will be happy to assist you with this request. Please help us to avoid unnecessary costs and do not return the goods without a return label.

Please contact us regarding the return address via email to info@bezzos.de as there are different warehouses.

Please use protective packaging if needed. If you no longer have the original packaging, please provide alternative packaging to ensure adequate protection from damage in transit to avoid claims for damages due to inadequate packaging. Please write us a short email at info@bezzos.de to announce the return. This will allow us to allocate the products as soon as possible.

Please note that the above modalities are not a prerequisite for the effective exercise of the right of withdrawal.


(1) NON-PERSONALIZED PRODUCTS:

You have the right to revoke this Agreement within a period of fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of or has received the goods. To exercise your right of withdrawal, you must contact us (Ousta Kiasif Yavasca GbR, Ludwig-Erhard-Straße 18, 20459 Hamburg, Germany, info@bezzos.de) by sending a clear statement (e.g. letter or email) of your decision to withdraw from this contract.

You may use the attached sample withdrawal form, but this is not required. To comply with the withdrawal period, it is sufficient if you send the notice of exercise of the right of withdrawal before the end of the withdrawal period.

Consequences of the revocation

If you revoke this agreement, we will pay you all payments received from you, including shipping costs (with the exception of additional costs resulting from the fact that you have opted for a type of delivery other than the standard delivery offered by us) within a period of fourteen days from the day on which we received the notice of revocation of this agreement. For such repayment, we will use the same means of payment as in the original transaction, unless you have expressly agreed otherwise; in no case will you be charged these repayment fees.

We may refuse to refund you until we have returned the goods or until you have proved that you have returned the goods, whichever is earlier.

You must return the goods to us without undue delay, but no later than fourteen days after the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. The shipping costs of the return must be borne by the customer. You will be liable for any loss in value of the goods only if such loss is due to handling of the goods other than as necessary to verify the quality, characteristics and function of the goods.



Sample cancellation form

If you wish to cancel the contract, please fill out and return this form.

First and last name:

Address:

E-mail:

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the

the following goods (*):

(*) Name of consumer(s):

Address of the consumer(s):

Signature of consumer(s) (only in the case of a paper communication) Date.

(*) Delete if necessary.

End of the withdrawal


(2) PERSONALIZED PRODUCTS:

The right of withdrawal does not apply to the delivery of non-pre-manufactured goods that are subject to individual selection or determination by the consumer or are clearly tailored to the personal needs of the consumer (e.g. leather goods with their individual characteristics) in accordance with Section 312g (2) of the German Civil Code. The reason for this is that we can no longer resell the personalized products. They are made especially for you by hand. We ask for your understanding.

If personalized goods were damaged or defective, the right of withdrawal of the non-personalized products comes into force.

Send us an email stating your order number and the reason for return to info@bezzos.de and return the products to our returns address:
Ousta Kiasif Yavasca GbR
BZ-Consultant Center
Ludwig-Erhard-Str. 18
20459 Hamburg

We are happy to take back non-personalized products within 14 days. However, the cost of the return must be borne by the customer.

If your product has been personalized, we cannot accept returns because it was handmade just for you.