Terms of service

§ 1 Scope and provider

(1) The general business relations apply to all orders that you place with the online store of Ousta Kisif Yavasca GbR (brand: Bezzos).

Contact:
Managing directors: Sinan Ousta Kiasif and Deniz Yavasca
Email: info@bezzos.de

(2) Our deliveries, services and offers are exclusively based on these General Terms and Conditions. The general terms and conditions apply to companies thus also to all future business conditions, even if they are not expressly agreed again. The inclusion of general business relations of a customer, which contradict our general business relations, is contradicted already now.

(3) Contract language via www.bezzos-shop.de is exclusively German.


§ 2 Conclusion of contract
(1) When concluding contracts on bezzos-shop.de, your contract partner is exclusively Ousta Kiasif Yavasca GbR.

(2) bezzos-shop.de is operated in German language; contracts on bezzos-shop.de are concluded exclusively in German language.

(3) The offer of goods on bezzos-shop.de is not a binding offer of contract in the sense of § 145 BGB, but is to be understood as an invitation to submit an offer (invitatio ad offerendum). By submitting an order by clicking the "Buy" button, you are making a binding offer to enter into a contract. After submitting or sending the order, you will receive a confirmation e-mail of the technical receipt of your order to the e-mail address you have provided. This confirmation email does not constitute an acceptance of the contract. The contract acceptance declares Bezzos (Ousta Kiasif Yavasca GbR) by a separate e-mail, as soon as the goods leave the warehouse (shipping confirmation) or the delivery deadline can be confirmed.

(4) Bezzos (Ousta Kiasif Yavasca GbR) stores the contract text and sends you a contract confirmation (consisting of order data and GTC) by e-mail.

(5) You can view the GTC at any time at https://bezzos-shop.de/pages/agb. To view or obtain information about past orders, please contact our customer service at info@bezzos.de or by phone.

§ 3 Prices

The prices stated on the product pages include the statutory value added tax and other price components and do not include the respective shipping costs.

§ 4 Terms of payment and default

(1) The payment takes place alternatively:

- PayPal

- PayPal Express

- prepayment

- SOFORT bank transfer

- Klarna

- Apple or Google Pay

- Store Pay

- Credit cards like VISA, MasterCard or American Express

- Maestro ATM card

(2) If you pay by credit card, the purchase price will be reserved on your credit card at the time of the order ("authorization"). The actual charge to your credit card account will be made at the time we ship the goods to you.

(3) If you are in default of payment, you shall be obliged to pay the statutory default interest at a rate of 5 percentage points above the base interest rate. For each reminder sent to you after the occurrence of the default, you will be charged at least a reminder fee of 5 EUR, unless you can prove a lower damage.


§ 5 Delivery; Retention of Title

(1) Unless otherwise agreed, the goods will be delivered from our warehouse to the address provided by you.

(2) The goods remain our property until full payment of the purchase price.

(3) We offer express shipping for certain orders. Whether this option is offered for your particular order and the costs incurred for this, you can see in the ordering process. If the specified express delivery time is exceeded, you will of course be refunded the delivery costs.

(4) If you are an entrepreneur in the sense of § 14 BGB, the following applies in addition:

We retain title to the goods until all claims arising from the current business relationship have been settled in full. Prior to the transfer of ownership of the goods subject to retention of title, pledging or transfer of ownership by way of security shall not be permissible.

You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims in the amount of the invoice amount accruing to you from the resale. We accept the assignment, but you are authorized to collect the claims. Insofar as you do not properly meet your payment obligations, we reserve the right to collect claims ourselves.

If the reserved goods are combined and mixed, we shall acquire co-ownership of the new item in the ratio of the invoice value of the reserved goods to the other processed items at the time of processing.

We undertake to release the securities to which we are entitled upon request to the extent that the realizable value of our securities exceeds the claims to be secured by more than 10%. The selection of the securities to be released shall be incumbent upon us.

§ 6 Cancellation policy


This cancellation policy is part of our terms and conditions and can be found in §7:

If you are a consumer within the meaning of § 13 BGB, i.e. make the purchase for purposes that can not be attributed predominantly to your commercial or independent professional activity, you are entitled to a right of withdrawal with the following deviating provisions:

(1) Non-personalized and
(2) Personalized products.

We would like to inform you in advance that in case of a return you have to bear the costs of the return yourself. Our customer service (info@bezzos.de) will be happy to assist you with this request. Please help us to avoid unnecessary costs and do not return the goods without a return label.

Please contact us regarding the return address via email to info@bezzos.de as there are different warehouses.

Please use protective packaging if needed. If you no longer have the original packaging, please provide alternative packaging to ensure adequate protection from damage in transit to avoid claims for damages due to inadequate packaging. Please write us a short email at info@bezzos.de to announce the return. This will allow us to allocate the products as soon as possible.

Please note that the above modalities are not a prerequisite for the effective exercise of the right of withdrawal.


(1) NON-PERSONALIZED PRODUCTS:

You have the right to revoke this Agreement within a period of fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of or has received the goods. To exercise your right of withdrawal, you must contact us (Ousta Kiasif Yavasca GbR, Ludwig-Erhard-Straße 18, 20459 Hamburg, Germany, info@bezzos.de) by sending a clear statement (e.g. letter or email) of your decision to withdraw from this contract.

You may use the attached sample withdrawal form, but this is not required. To comply with the withdrawal period, it is sufficient if you send the notice of exercise of the right of withdrawal before the end of the withdrawal period.

Consequences of the revocation

If you revoke this agreement, we will pay you all payments received from you, including shipping costs (with the exception of additional costs resulting from the fact that you have opted for a type of delivery other than the standard delivery offered by us) within a period of fourteen days from the day on which we received the notice of revocation of this agreement. For such repayment, we will use the same means of payment as in the original transaction, unless you have expressly agreed otherwise; in no case will you be charged these repayment fees.

We may refuse to refund you until we have returned the goods or until you have proved that you have returned the goods, whichever is earlier.

You must return the goods to us without undue delay, but no later than fourteen days after the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. The shipping costs of the return must be borne by the customer. You will be liable for any loss in value of the goods only if such loss is due to handling of the goods other than as necessary to verify the quality, characteristics and function of the goods.



Sample cancellation form

If you wish to cancel the contract, please fill out and return this form.

First and last name:

Address:

E-mail:

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the

the following goods (*):

(*) Name of consumer(s):

Address of the consumer(s):

Signature of consumer(s) (only in the case of a paper communication) Date.

(*) Delete if necessary.

End of the revocation

2) PERSONALIZED PRODUCTS:

The right of withdrawal does not apply to the delivery of non-pre-packaged goods that are subject to individual selection or specification by the consumer or are clearly tailored to the consumer's personal needs (e.g. leather goods with their individual characteristics) in accordance with Section 312g (2) of the German Civil Code. The reason for this is that we can no longer resell the personalized products. They are made especially for you by hand. We ask for your understanding.

If personalized goods were damaged or defective, the right of withdrawal of the non-personalized products comes into force.


§ 7 Transport damage

(1) If goods are delivered with obvious transport damage, please claim such defects immediately to the delivery company (e.g. DHL) and contact us at info@bezzos.de as soon as possible. Before we ship the goods we make a detailed quality control. Damaged products will not be shipped by us.

(2) Failure to make a claim or contact us will not affect your statutory warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

§ 8 Warranty

(1) Unless expressly agreed otherwise, your warranty claims shall be governed by the statutory provisions of the law on sales (§§ 433 et seq. BGB).

(2) If you are a consumer within the meaning of § 13 BGB, the limitation period for warranty claims for used goods - in deviation from the statutory provisions - is one year. This limitation shall not apply to claims based on damages resulting from injury to life, limb or health or from the breach of a material contractual obligation, the fulfillment of which is a prerequisite for the proper performance of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligation), as well as to claims based on other damages resulting from an intentional or grossly negligent breach of duty by the user or its vicarious agents.

(3) In all other respects, the statutory provisions shall apply to the warranty.

(4) If you are an entrepreneur within the meaning of § 14 BGB, the statutory provisions shall apply with the following modifications:

Only our own specifications and the product description are binding for the quality of the goods, but not public promotions and statements and other advertising by third parties.
You are obliged to examine the goods immediately and with due care for deviations in quality and quantity and to notify us of any obvious defects within 7 days of receipt of the goods. Timely dispatch shall be sufficient to meet the deadline. This shall also apply to hidden defects discovered at a later date. In the event of a breach of the duty to inspect and notify defects, the assertion of warranty claims shall be excluded.
In the event of defects, we shall, at our discretion, provide warranty by repair or replacement (subsequent performance). In the event of subsequent improvement, we shall not be required to bear the increased costs incurred by transporting the goods to a location other than the place of performance, provided that such transport does not correspond to the intended use of the goods.
If the subsequent performance fails twice, you may, at your option, demand a reduction in price or withdraw from the contract.
The warranty period is one year from delivery of the goods.

§ 9 Liability

(1) Unlimited liability: We shall be liable without limitation for intent and gross negligence as well as in accordance with the Product Liability Act. We shall be liable for slight negligence in the event of damage resulting from injury to life, body and health of persons.

(2) In all other respects, the following limited liability shall apply: In the event of slight negligence, we shall only be liable in the event of a breach of a material contractual obligation, the fulfillment of which is a prerequisite for the proper performance of the contract and on the fulfillment of which you may regularly rely (cardinal obligation). The liability for slight negligence is limited to the amount of damages foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. This limitation of liability shall also apply in favor of our vicarious agents.


§ 10 Discount and voucher codes
(1) Several discount and voucher codes cannot be combined for one purchase.

(2) Discount codes can be used for already reduced goods. Coupon codes can be used for already reduced merchandise.


§ 11 Dispute resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr/. We are not obligated to participate in a dispute resolution procedure before a consumer arbitration board, but we are prepared to do so (online dispute resolution in accordance with Article 14 (1) ODR Regulation).


§ 12 Final Provisions

(1) Should one or more provisions of these GTC be or become invalid, this shall not affect the validity of the remaining provisions.

(2) Contracts between you and us shall be governed exclusively by German law to the exclusion of the provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG, "UN Sales Convention").

(3) If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from or in connection with contracts between us and you.